To allow for efficient treatment scheduling and to ensure that you are cared for in a pleasant and professional manner, we request the following of our guests.
• Please arrive about 15 minutes before your appointment to allow yourself time to check-in at a leisurely pace.
• For your convenience, you can print out any necessary paperwork before hand by visiting our website at www.sdmassage.com
• As a courtesy to you as well as our other clients, appointment times are reduced for late arrivals in order to accommodate our next scheduled client
• We request that all pagers and cell phones are turned off or silenced in order to keep a serene environment

Scheduling: In order to better fit your needs, Estasi asks for you to schedule your appointment in advance. Though, same day appointments are sometimes available, they are not guaranteed. We ask to schedule about one week in advance.

Arrival Time: We ask that you please arrive on time; any tardiness will result in time deducted from your session. If you are a new client, we ask you arrive 15 minutes early in order to take time and fill out any forms necessary. For cash clients, the intake form necessary for your session is available for you to print out ahead of time.

Cancellation Policy: If you are unable to make your appointment for any reason, we ask you give at least 24 hours notice to cancel or reschedule. Failure to do so will result with mandatory billing of service in full. If a gift certificate was to be used, the amount of service to be rendered will be deducted from the certificate.

In case of illness: We are unable to work on you if you become ill. Although you may think massage will help you, your illness could infect the therapist and their family. The cancellation policy will remain in effect and require at least 24 hours notice.

Gift Certificates: Gift Certificates are non-refundable and must be presented at time of service. Lost or stolen certificates are also non-refundable and are invalid.